Refund and Return Policy for Dollybeautynie

Effective Date: January 8, 2025

At Dollybeautynie, we strive to provide our customers with high-quality luxury watches and excellent customer service. However, if you are not completely satisfied with your purchase, we are happy to help you with our refund and return policy. Please read the details below to understand our process.

By making a purchase from Dollybeautynie website, you agree to the terms and conditions of this Refund and Return Policy.

1. Returns and Exchanges

We accept returns and exchanges for most products within 30 days from the date of purchase. To qualify for a return or exchange, the following conditions must be met:

  • Condition of Products: The product must be unused, in its original packaging, and in resalable condition.
  • Proof of Purchase: A receipt or order confirmation email must be provided.
  • Return Window: Returns must be initiated within 30 days from the date of purchase.
  • Exclusions: Custom-made or personalized items, and sale or discounted items, are not eligible for returns or exchanges unless they arrive damaged or defective.

Steps for Returns:

  1. Contact our customer service at info@dollybeautynie.com to request a return authorization.
  2. Pack the item securely in its original packaging.
  3. Ship the item back to our return address. You will be responsible for the return shipping costs unless the item is defective or damaged upon arrival.

2. Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, a refund will be processed, and a credit will automatically be applied to your original payment method within 10 business days.

Please note the following:

  • Original Shipping Charges: Shipping charges are non-refundable.
  • Restocking Fee: In certain cases, a restocking fee may apply to returns, particularly for special orders or large items.
  • Refund Method: The refund will be credited back to the payment method used during the original transaction.

3. Damaged or Defective Items

If your product arrives damaged or defective, we will gladly accept the return at no cost to you. Please follow the steps below:

  1. Contact Us Immediately: Report the damage or defect within 7 days of receiving your order. Provide pictures of the damaged or defective item to help us process your claim quickly.
  2. Return Process: We will provide you with a prepaid shipping label for the return.
  3. Replacement or Refund: Once we receive the returned item, we will offer a replacement or issue a full refund, depending on your preference and product availability.

4. Exchanges

We offer exchanges for defective items or if you receive an incorrect product. You may exchange your item for another product of equal value or for a different item if the value is adjusted accordingly.

To request an exchange, follow these steps:

  1. Contact info@dollybeautynie.com to initiate the exchange process.
  2. Return the original item (within 30 days).
  3. We will send the replacement item as soon as we receive the returned product.

5. Shipping for Returns and Exchanges

You will be responsible for the return shipping costs unless the item is defective, damaged, or the wrong product was shipped. In such cases, we will cover the return shipping expenses.

We recommend using a trackable shipping service or purchasing shipping insurance for items over $75. Dollybeautynie cannot guarantee that we will receive your returned item if the shipping method is not trackable.

6. International Orders

For international customers, the return policy remains the same, but you will be responsible for return shipping costs and any customs duties or taxes associated with the return. We suggest reviewing your local customs and import regulations before returning an item.

7. Contact Us

If you have any questions or need assistance with a return, refund, or exchange, please do not hesitate to contact us. Our customer support team is ready to help:

Thank you for shopping at Dollybeautynie. We appreciate your business and aim to provide you with an exceptional shopping experience.

 
 
Bạn đã nói:
Terms and Conditions
ChatGPT đã nói:
ChatGPT

Terms and Conditions for Dollybeautynie

Effective Date: January 8, 2025

Welcome to Dollybeautynie, your destination for high-quality luxury watches. By accessing or purchasing from our website www.dollybeautynie.com, you agree to comply with and be bound by the following Terms and Conditions. Please read these terms carefully before using our website.

1. General Terms

  • Agreement: By using our website and purchasing products, you agree to the terms and conditions outlined below. If you do not agree with any part of these terms, you should not access the website or make any purchases.
  • Changes to Terms: Dollybeautynie reserves the right to update, modify, or revise these Terms and Conditions at any time without prior notice. Any changes will be effective immediately upon posting on the website. Please review these terms regularly.

2. Products and Pricing

  • Product Information: We make every effort to accurately display the products and their descriptions on our website. However, we do not guarantee that the descriptions, images, or prices are entirely accurate. If you encounter an error, please contact us for clarification.
  • Pricing: All prices are listed in USD and are subject to change without notice. Taxes, shipping, and handling charges are additional and will be added to the total price at checkout.
  • Availability: While we strive to keep all products in stock, there may be occasions when a product is unavailable due to high demand or inventory issues. If an item is out of stock, we will notify you via email or phone.

3. Orders and Payment

  • Order Acceptance: By placing an order with Dollybeautynie, you agree to purchase the products in your order, subject to the availability and terms outlined in these Terms and Conditions.
  • Order Confirmation: After you submit an order, you will receive an email confirmation. This is not an acceptance of your order but an acknowledgment of receipt. Your order will be processed and shipped once payment is confirmed and the item is available.
  • Payment Methods: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods. Payment will be charged when the order is processed.

4. Shipping and Delivery

  • Shipping Address: You must provide a valid shipping address. Please ensure that the details are correct before confirming your order, as we are not responsible for any delays or lost items due to incorrect address details.
  • Shipping Costs: Shipping costs will be calculated at checkout based on the destination and selected shipping method.
  • Delivery Time: Estimated delivery times vary based on your location and the shipping method chosen. While we strive to meet these estimates, we are not liable for delays due to third-party carriers or other unforeseen circumstances.
  • International Orders: For international shipments, the customer is responsible for any customs duties, taxes, and fees that may be incurred.

5. Returns, Refunds, and Exchanges

Please refer to our Refund and Return Policy for detailed information about returns, exchanges, and refunds.

In brief:

  • You may return unused and unopened items within 30 days of purchase for a refund or exchange.
  • Products that are damaged, defective, or incorrect will be replaced or refunded.

6. User Responsibilities

  • Account Registration: To place an order, you may need to create an account with Dollybeautynie. You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
  • Accuracy of Information: You agree to provide accurate, complete, and current information when using our website or making a purchase. We reserve the right to suspend or cancel orders if the information provided is inaccurate or fraudulent.
  • Prohibited Use: You agree not to use the website for any unlawful purposes or in ways that could harm, disable, overburden, or impair the website’s performance.

7. Intellectual Property

  • Copyright and Trademarks: All content on the website, including but not limited to text, images, logos, designs, and trademarks, is the property of Dollybeautynie and is protected by copyright and trademark laws. You may not use, copy, modify, or distribute any content from the website without our express written consent.
  • Website Usage: You are granted a limited, non-exclusive license to access and use the website for personal and non-commercial purposes. Any unauthorized use is prohibited.

8. Limitation of Liability

  • No Warranty: Dollybeautynie makes no warranties or representations regarding the accuracy, reliability, or availability of the website or the products. The website is provided “as is” without any warranties of any kind, either express or implied.
  • Liability: To the maximum extent permitted by law, Dollybeautynie is not responsible for any damages or losses arising from your use of the website or the products purchased. This includes, but is not limited to, indirect, incidental, punitive, or consequential damages.

9. Privacy and Security

For information on how we collect, use, and protect your personal data, please review our Privacy Policy.

10. Governing Law and Dispute Resolution

  • Governing Law: These Terms and Conditions are governed by and construed in accordance with the laws of the state of Minnesota, USA.
  • Dispute Resolution: Any disputes arising from these terms will be resolved through binding arbitration in the state of Minnesota.

11. Contact Information